Skip to content

Pricing

Support Plans

Waldron Digital offers many competitively priced monthly support plans to fit your business size, needs and budget. WD can also provide short term support and one-time project deployments at our standard rate.

We bill monthly in arrears and extend Net 30 terms to all our clients after the first invoice payment. Invoices are emailed to you on the first business day of the month. For your convenience, we accept many forms of payment.

Monthly support plan fees are non-refundable, and hours included in your plan must be used within the monthly plan billing cycle. Please review important support plan disclosures below, in addition to our client agreement.

Our standard rate is $140/hour, billed in 1/2 hour increments.

 
Basic
$240/Month
Includes 2 Hours
$130/Hour Additional
Best Effort On-site Response*
Best Effort Remote Support*
Up to 10 Supported Systems
SIGN UP
 
Standard
$450/Month
Includes 4 Hours
$115/Hour Additional
Next Day On-site Response
9/5 Remote Support
Up to 20 Supported Systems
SIGN UP
Most Popular
Advanced
$850/Month
Includes 8 Hours
$110/Hour Additional
9/5 On-site Response
24/7 Remote Support
Up to 40 Supported Systems
SIGN UP
 
Enterprise
$1,550/Month
Includes 16 Hours
$105/Hour Additional
24/7 On-site Response
24/7 Remote Support
Up to 60 Supported Systems
SIGN UP

Features & Benefits

1/4 Hour Minimum Billing Increment Per Call, Task or Incident

Real-time Internet Connectivity and Server Monitoring with Proactive Response

Remote Uptime Monitoring & Notification for Sites & Servers

Continuous System and Backup Monitoring

Advanced Replacement for UniFi Switches and Firewalls**

Weekly Backup, Infrastructure and Server Checks**

Dynamic DNS Services

Weekly Basic Vulnerability Testing with NMAP

Monthly Advanced Vulnerability Testing with OpenVAS†

VIEW SUPPORT PLANS

All plans require a signed client agreement, are month to month, and cancellable at any time.

  • * “Best Effort” support is defined as 36-48 hour on-site response and 24-48 hour remote response, depending on availability. Dedicated and guaranteed support is available only on Standard, Advanced and Enterprise plans.
  • ** Additional monthly charge based on size and complexity of infrastructure, systems and servers.
  • † Included on Standard, Advanced and Enterprise plans.

Important Disclosures:

  1. In the event of multiple simultaneous emergencies or a significant act-of-god/natural disaster that exceeds Waldron Digital capacity, clients will be serviced in this order: Enterprise, Advanced, Standard and Basic. Reference our support agreement for additional details and information.
  2. On-site support requests that require immediate assistance are defined as an event that causes significant disruption to your business. Examples of these disruptions include: internet outages, infrastructure failures and server outages. Waldron Digital will troubleshoot remotely before on-site response in an effort to speed up recovery efforts. 24 hour support is not applicable for non-critical issues that can be handled during business hours.
  3. Clients who exceed supported system counts as listed above for their respective support plan will be charged an additional $10/user/system per month.
  4. Clients who exceed their support plan prepaid hour allotment for 6 consecutive months will be automatically upgraded to the next support plan level regardless of supported system count.

Last update: 5/2/25

Accounting
Architecture
Agricultural
Construction
Education
Entertainment
Finance
Healthcare
Insurance
Legal
Manufacturing
Media Research
Medical
Retail

We serve a diverse client base.

No matter the industry or sector, WD has you covered.